internal comms tools

Top Customer Communication Management Software with Checklist & Analytics

One of the Best Online Platforms for Managing the External Communication Process

Organizations need to effectively communicate with external groups every day. From using external tools of public relations for shareholder updates to sending out innovative social media marketing campaigns, good external comms management is essential.

The importance of external business communication necessitates the use of different communication tools that can organize, track, and manage various communications.

An optimized, streamlined, and efficient internal and external communication process is what OCM Solution designed for its communications management toolkit.

OCM Solution Customer Communication Management Software Overview

OCM Solution (formerly AGS) is one of the few online communication platforms that put all your different communication tools in one place. No more having to wrangle spreadsheets or documents on different systems. This all-in-one customer communication management software integrates a planning and management template, analytics, task management, and more.

The importance of external communication in business is well documented, as are factors of communication failure. One of the things that can negatively impact company communications goals is using outdated external tools of public relations and messaging management.

Here are some of the exceptional features of the OCM Solution Communications Management Toolkit:

  • Flexible corporate communication plan template
  • Automated analytics that gives you both high-level reporting and filtering for granular-level insights
  • A sample external communication plan template
  • A bonus internal & external communication process checklist
  • On-demand tips for each dashboard report and template input column

Comes with a Comprehensive External Communication Plan Template & Dashboard

external communication plan template

Pricing & Checkout – External Communication Strategy Template & Analytics

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corporate communication plan template

► ► Check out our demo videos to see these external communications tools up close.

Our goal is to place these helpful tools in the hands of any professional who is involved with planning and managing the external communication process.

Corporate Communication Plan Template & Tool Features

Easy-to-Use External Communication Plan Template

The template for this customer communication management software makes it easy to manage comms priority, audience, status, tasks, and engagement success. Plus, get instant reporting with multiple visualizations of your messaging activities.

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Get 2 Online Communication Platforms in 1

In addition to the external communication strategy template, you also get a template to use for internal communications to employees and other groups inside your organization.

Customer Communication Management Software Reports

The importance of external business communication is apparent in the robust and comprehensive dashboard reporting. Instant analytics update in real-time and let you see your data the way you want.

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Customizable for Your External Communication Process

Don’t see a column in the external communication plan template that you need? You can add your own columns, edit the dropdown lists, and move columns wherever you like. These external tools of public relations and other messaging campaigns have multiple customizations you can make.

Integrated Task Management

The importance of external communication in business means you need to keep track of tasks related to your comms plan. Task management in OCM Solution allows you to track tasks all in a single place. No more wasting time switching between apps.

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Collaborate Anywhere in These External Communication Tools

OCM Solution customer communication management software enables a hybrid workflow. The platform is accessible from any device (PC, tablet, smartphone). Add as many team members as you like to your account.

Free Step-by-Step Checklist

Learn best practices for external communication tools & planning with our bonus Communication Plan Checklist. OCM Solution has the best corporate communication plan template for new & experienced users.

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Excel Import & Export for Different Communication Tools

This external communication plan template allows you to work where you like. Use the cloud interface or export your external communication strategy template to Excel to work offline. Import the Excel back to the cloud to view your analytics reports.

New to External Online Communication Platforms?

If you’re looking for a great external communication strategy template, click here to watch a tutorial video and see our different communication tools up close.

Customer Communication Management Software Pricing

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What are Users Saying About OCM Solution Change Management Toolkits?

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Generate Masterful Analytics Reports with These External Communication Tools

customer communication management software

All OCM Solution online communication platforms (external, internal, and task management) create insightful reports in real-time as you enter your data. Quickly see which communication campaigns are past due, which communication channels are working well, which aren’t, and much more!

We know the importance of external communication in business that you can control to see data in different ways.

The interactive reports in your OCM Solution corporate communication plan template allow you to see a high-level view of your communications across all projects. You can also filter to drill down into very granular details, such as reporting for a specific external group.

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Scroll Through Customer Communication Management Software Analytics Screenshots

Contact us if you have any questions about OCM Solution toolkits, products, or services. As pioneers of best change management practices, we believe in supporting the global change management community.

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Prices range $25 - $125 / month.

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Streamlined External Communication Plan Template

You’ll immediately see that your OCM Solution external communication plan template is unlike different communication tools. It can do so much more!

This external communication strategy template is already set up with the columns you need to plan, manage, and track your communication campaigns. But you can also customize it as you like!

Some of the customizations you can make to these external tools of public relations and communication campaign management are:

  • Change column names
  • Edit dropdown lists
  • Move columns and sections where you like
  • Hide columns you don’t need
  • Add your own dropdown, text, or date column
  • Resize columns
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Scroll Through Screenshots of OCM Solution’s Customer Communication Management Software

Don’t hesitate to contact us if you have any questions about our online communication platforms or any OCM Solution product.

Pricing & Checkout – External Communication Plan Template

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Take a Look at These Awesome External Communication Tools!

OCM Solution(formerly AGS) Online Communication Platforms: Template, Analytics & Checklist – Video Review:

OCM Solution (formerly AGS) External and Internal Communications Plan Examples Checklist – Video Review:

Pricing & Checkout – OCM Solution Customer Communication Management Software

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FAQs – Best External Communication Tools

Multi-prong question about sharing the external communication strategy template with other team members

Questions: Can I share this as a common tool for the external communication process with others? What are the requirements for the single-use license? If I have a colleague on the same project, can we use it separately and work on the project separately, or do we need to buy 2 licenses?

Answer: Our Communications & Messaging Management Toolkit is offered on a per-user basis. You can add users to your account to collaborate with you. You can choose the permissions level for your external communication tools – Choose Account Owner, Admin, User, or Guest.

Can I cancel my customer communication management software subscription at any time?

Answer: Absolutely! We’d hate to see you go, but we understand things come up. Subscription plans for our internal & external online communication platforms come with a “cancel anytime and get a prorated refund” guarantee – no matter the reason. Only pay for what you use.

Does this External Communication Strategy Template include guides and tutorials?

Answers: Yes, it does. And more. OCM Solution understands the importance of external business communication. So, this comms toolkit includes video tutorials that provide you with a step-by-step walkthrough for using these external communication tools. You will also find informative sample data and a checklist & planning guide.

Can I upload (import) data into your different online communication platforms? For example, can I upload communication details vs having to re-enter the data?

Answer: Yes, you can. We’ve made it easy with a simple click to import existing data into either the internal or external corporate communication plan template as well as the tasks checklist. Automatically import your data from other databases or spreadsheets in minutes and instantly bring your team together.

I am in a different region, will corporate communication plan template still work for me?

Answer: Yes. These external tools of public relations and communications were developed for the U.S., as well as for marketing managers and communication managers in Australia, the U.K., Canada, Philippines, India, Africa, Europe, LATAM, Middle East, APAC, and any region. It is truly a global online communication platform.

Can I remove OCM Solution branding and use my branding or firm’s logo?

Answer: Yes, you can replace OCM Solution branding on all the different communication tools in the platform, when you add rebranding to your order.

Can I upgrade at any time? Can I add more products later on?


You can add products or upgrade at any time, but some products may need to scale together with this external communication plan template. Check out our All-in-One Toolkit for more details.

How are future enhancements/changes handled for your different communication tools?


  • Future upgrades and changes to your external communication tools will be done periodically. Upgrades and future enhancements will always be free to customers using our cloud-based software.
    • If you decide to go with the Excel legacy version, please note that our Excel products are considered final sales, meaning there are no upgrades, refunds, or changes to them after purchase. And no technical support. The Excel version also will not include many of the cloud-based features you see on this page.

Pricing & Checkout – Corporate Communication Plan Template

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Note: Content on OCM Solution (Formerly Airiodion Global Services (AGS))'s website is copyrighted. If you have questions, comments, or tips about this OCM Solution (Formerly Airiodion Global Services) content or product, please contact OCM Solution today.

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